Shipping policy
Sanensis Shipping Policy
Last updated: April 9, 2026
At Sanensis, we're committed to delivering your orders quickly and safely.
1. Processing Times
- Orders are generally processed within 1 to 3 business days after payment is confirmed.
- Orders placed on weekends or holidays are processed on the next business day.
2. Delivery Times
- Delivery times depend on your location and the carrier used:
- United States: 3 to 7 business days
- Europe: 5 to 10 business days
- Other destinations: 7 to 15 business days
- These times are estimates and may vary in the event of unexpected delays (customs, carrier, weather).
3. Shipping Costs
- Shipping costs are calculated at checkout and vary based on weight, destination, and the delivery method you choose.
- Promotions or special offers may include free shipping under the conditions stated on the site.
4. Order Tracking
- As soon as your order ships, you'll receive a confirmation email with a tracking number.
- You can track your package directly on the carrier's website.
5. Delivery Issues
- If your package is lost, damaged, or not received, contact info@trysanensis.com right away.
- We'll investigate with the carrier and take the necessary steps to replace or refund your order if needed.
6. Contact
For any questions about shipping:
Company: CF Agency LLC, a single-member LLC Address: 1940 Broadway, Boulder, CO 80302, USA Email: info@trysanensis.com